Our MobileMoney App offers:
Our MobileWeb offers:
Text Banking offers:
App store is a service mark of Apple Inc. Android, Google Play, and the Google Play logo are trademarks of Google Inc. Messaging and Data charges may apply. Check with your mobile phone carrier for details. Apple and the Apple logo are trademarks of Apple Inc, registered in the U.S. and other countries.
Your eligibility for enrollment in this service may be affected by the following factors:
To enroll in MobileDeposit, please complete the MobileDeposit Application and return it to your local branch office. Your account will be reviewed for eligibility and we will notify you via e-mail once the review process is complete. Use of the Service is subject to the User Agreement and Disclosure.
You may now complete your enrollment on your mobile device using our MobileMoney App!For assistance with enrollment or with your login credentials, please contact Customer Service at (609) 263-4102 option 1 Monday - Thursday 8:30am - 5:00pm or Friday 8:30am - 6:00pm.
Is MobileMoney secure? To ensure the safety and privacy of your account information, we provide some key security features in MobileMoney:
Is my personal or financial information stored on my phone?No. We don't save any files with your personal or financial information on your phone. That information stays strictly within online banking. For some phones, we have logo and branding files that we may copy to your phone, but those files do not contain any personally identifiable information.
Are there fees to use Mobile Money?At this time, we don't charge fees to access or use Mobile Money. Message and Data rates may apply. You should contact your mobile service provider for information about fees associated with sending or receiving text messages or accessing the Internet from your mobile phone.
Which accounts can I access in MobileMoney?You can access any account you've set up in Internet Banking. When you register for MobileMoney, you can choose which accounts you want to access from your Profile in Internet Banking.
How current is the account information?When you view your account balance, you see the current available balance. When you view transaction history, you see the most recently posted transactions. We don't show any pending transactions.
Can I add more than one mobile phone?Yes. You can register several mobile phones for Mobile Money. To add a new phone, go to Internet Banking and access the Mobile Banking pages (under Profile). On the My Phones page, select Add New Phone.
What if my phone number changes?If your mobile phone number changes, go to Internet Banking and access the Mobile Banking Pages. On the My Phones page (under Profile), find the old phone number and select the option Change my phone number.
What if my phone is lost or stolen?If your mobile phone is lost or stolen, no one can access your account without knowing your password, and in some cases, your unique user name. To prevent unauthorized access to your account, you can deactivate your phone in Mobile Banking. Go to Internet Banking and access the Mobile Banking Pages. On the My Phones page (under Preferences), find the phone number and select the option Stop using this phone for Mobile Banking.
Which phones can I use for MobileMoney?MobileMoney is supported on most major iOS and Android phones. For a complete list, please contact customer service.
I have a prepaid plan. Can I use MobileMoney?Mobile Money works with most prepaid plans, but we cannot guarantee that your service provider supports standard U.S. short codes. Please verify the ability to support short codes with your Mobile Prepaid Carrier. Message and Data rates may apply.
How do I stop using MobileMoney on my phone?To stop using MobileMoney on your phone, go to Internet Banking and access the Mobile Banking pages (under Profile). On the My Phones page, find the phone number and select the option Stop using this phone for Mobile Banking.
What do you mean by "Message and Data rates may apply."?Every mobile service provider has a different rate plan for text messaging and data services access. You may be charged per use or pay a flat rate for unlimited usage each month. You may also have different fees for text messaging and data services access. Please contact your mobile service provider directly if you aren't sure what fees you will be charged to use MobileMoney.
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How do I get started with MobileMoney?You can register with MobileMoney through your online banking service. Be sure to turn on your mobile phone and make sure it's ready to receive text messages. When you register for Mobile Money, you can choose which services you want to use and which accounts you want to access.
During registration we will send you a text message with a unique activation code to verify your phone number. This code associates your mobile phone with your account. To complete registration, enter the activation code that we send you. This verification lets you know your mobile phone number has been successfully registered in our system. You may also call Customer Service at (609) 263-4102 for assistance.
Do I have to agree to the Terms and Conditions to use MobileMoney?Yes, you must read and accept our Terms and Conditions. If you have any questions about the points of our Terms and Conditions, call Customer Service at (609) 263-4102 option 1.
Can I register multiple users to the same phone?Yes. Multiple users can use the same phone to access MobileMoney.
I received my activation code but never used it - now what?Your activation code expires 24 hours after we send it to you. However, you can always request a new activation code. Go to Internet Banking and access the Mobile Banking pages (under Profile). On the My Phones page, find the phone number and select the option Get new activation code. We'll send you a text message with a new activation code.
I haven't received the activation code on my mobile phone. What should I do?First, check the mobile phone number you entered during registration. If it is correct, try the following:
What do I need to use the text messaging service?To use MobileMoney's text messaging service, you must:
Why are my MobileMoney text messages coming from 48179?You will receive all Mobile Money text messages from 48179. To make it easier to recognize our text messages, add us to your contact list with the short code 48179.
What is a short code?A short code is a shortened version of a phone number. A short code is generally five or six numbers in length. Five-digit short codes range from 20000 to 99999, six digit short codes range from 222222 to 899999. You can send and receive text messages from a standard U.S. short codes as well as a traditional phone number.
Where do I send my text messages?Send all text messages to 48179.
What are keywords and how do I use them?Keywords are the text messages you send to request account information or ATM and branch locations.
Account Balance RequestsKeywords: B, BAL, BALANCE, BALANCESCheck the balances for all accounts you've registered in Mobile Money.
Transaction History RequestsKeywords: STMT, TRAN, HIST (account nickname)Check the most recently posted transactions of the account you specify with the account nickname. For example: TRAN S1Additional keywords: NEXT, MOREIf your transaction history response message ends with "Reply NEXT" text NEXT or MORE to view more transactions.
ATM and Branch Location RequestsKeywords ATM, BRANCH, BOTH (address)Find ATMs, branch locations or both near an address that you specify. You can enter:ZIP CodeCity and ZIP CodeCity and StateStreet, City and State
Help RequestsKeywords: HELP, HLPProvides information about the Mobile Banking Keywords
Stop RequestsSend all Stop Requests to 25215.Keywords: STOP, END, CANCEL, UNSUBSCRIBE, STOP ALLStop receiving Mobile Money alerts. TextSTOP BNKG to cancel banking alertsSTOP MKTG to cancel marketing alertsSTOP ALL to stop all alerts
Are the keywords case-sensitive?No.
What should I do if I don't get a response to a request?Make sure you're sending the request to 48179. Check the keyword and any additional information required for the request such as the account nickname or address.
Can I send a keyword via e-mail?No, keywords and text messages are not supported using e-mail. The two-way feature of our text messages works only with mobile phones.
Why are results sent as multiple messages?Text messages are limited to 160 characters. Sometimes we can't send all of your account information in one message because it exceeds the character limit. In this case, we send your account information in multiple messages - no more than five at a time.
I have text messaging enabled on my mobile phone. Why can't I receive Mobile Money text messages?Your mobile service carrier may be blocking short codes or you may have blocked short codes in your phone options. You must have short codes enabled to use Mobile Money. Check your phone options and then contact your mobile service provider to ensure they aren't blocking short codes.
What do I need to use the Mobile Web service?To use MobileMoney's Mobile Web services you must:
How do I access the MobileMoney website?During the registration process we will send you a unique website address (URL) that is intended only for you. The website URL will only work on the phones you have registered in Mobile Money. Be sure to bookmark the URL in your phone's web browser so you can easily return to it.
I can't find my link to the MobileMoney website! What should I do?If you can't find the message that was sent during registration, and you did not bookmark the site, you can request another message. Go to Internet Banking and access the Mobile Banking pages (under Preferences/Options). On the My Phones page, find the phone number and select the option Get a link to the Mobile Banking website.
When I click the link for the Mobile Banking website, nothing happens. What should I do?Every mobile phone and mobile network is different, so you may not be able to click on a link in a text message. Try these troubleshooting tips:
If you still can't access the MobileMoney website, please contact your mobile service provider.
What do I need to download the MobileMoney application?
To download the MobileMoney application you must:
Mobile banking is optimized for iPhones and Android phones.
How do I download MobileMoney to my iPhone?Download the 1st Bank Sea Isle MobileMoney App as you would any other application from the App Store. After you download and install the application, you will need to enter your access ID and password to activate it. If you have not previously enrolled in Internet Banking, you will need to complete your enrollment either using the app or the First Time User link on our website at www.1stbankseaisle.com
How do I download MobileMoney to my Android phone?Download the 1st Bank Sea Isle MobileMoney App as you would any other application from the App Store. After you download and install the application, you will need to enter your access ID and password to activate it. If you have not previously enrolled in Internet Banking, you will need to complete your enrollment either using the app or the First Time User link on our website at www.1stbankseaisle.com
