Holiday Hours

We will be closed on Monday, July 4th for Independence Day
Our Landis Ave Branch will be open Sunday, July 3rd 9:00am-12:00pm

FAQs

We’re here to help! You’ll find the answers to our most frequently asked questions below.

Personal Internet Banking

  • How do I enroll?
    To enroll in Personal Internet Banking, simply click on the “First Time User” link on our home page or on the Enroll link in our MobileMoney app.
  • Is Internet Banking Secure?
    At 1st Bank of Sea Isle City ensuring the security of your online information is important to us, and that's why you can rest assured that no one but 1st Bank of Sea Isle City has access to your information.

    Signing on to view your accounts from the 1st Bank of Sea Isle City's Home Page is safe. The moment you click the Login button, your username and password are encrypted using Secure Sockets Layer (SSL) technology, keeping your information secure.

    In addition, our Personal Internet Banking offers SecureNow to protect your online access. 

SecureNow

  • What is SecureNow?
    SecureNow provides strong multi-layer security that not only confirms your credentials it confirms the device you're using. When a new device is detected or our system detects suspicious activity you may be asked to further verify your identity by entering a one-time pass code. This strong approach to security provides simple access to your accounts and offers powerful protection against online fraud.
  • How does SecureNow prevent against fraud?
    SecureNow provides a second layer of security by requiring a one-time passcode to authenticate your device. You should never share this code with anyone.
  • Can I turn SecureNow off?
    No. All Personal Internet Banking users are required to use two-factor authentication.
  • How will I receive my verification passcode?
    Text passcodes will come from the short code 36397. The passcode will be different each time you receive one.
    Phone call passcodes will come from 669-241-2767 (California).
  • What systems use SecureNow
    SecureNow two-factor authentication is available for Personal Internet Banking users who use either the web-based version of Internet Banking or the MobileMoney app.
  • I didn’t receive a text message, what should I do?
    Text messages can sometimes be dropped or delayed by your mobile carrier. If you don’t receive a text message after a few minutes, you can request a second one. If you still don’t receive a text message you can choose to receive your passcode via phone call at any number we have on file for you.
  • The phone number I registered for SecureNow has changed. Now what?
    If your SecureNow registered phone number has changed, you can still receive a phone call at your home or work number as long as we have them on file in your customer profile. After you log in, you can update your registered phone number in Internet Banking under Profile, Security Challenge or in MobileMoney under More, Manage Two-Factor Authentication.
  • I only have one phone number and it has changed. What should I do?
    Please contact your local branch office to have your contact information updated.

MoneyMobile App

  • Is MobileMoney secure?
    To ensure the safety and privacy of your account information, we provide some key security features in MobileMoney:
    • Authentication - You are authenticated for every interaction with MobileMoney.
    • Encryption - We use 128-bit encryption for all transactions
    • Fraud Detection - We incorporate mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
    • Auditability - We provide full audit capabilities through event logs and event-based reporting.
    • No Identifiable Information - We don't return any personally identifiable information in a text message, such as your full account number, e-mail address, or personal address. We never ask for or include your user ID or password in any message we send.
  • Is my personal or financial information stored on my phone?
    No. We don't save any files with your personal or financial information on your phone. That information stays strictly within online banking. For some phones, we have logo and branding files that we may copy to your phone, but those files do not contain any personally identifiable information
  • Are there fees to use MobileMoney?
    At this time, we don't charge fees to access or use MobileMoney. Message and Data rates may apply. You should contact your mobile service provider for information about fees associated with sending or receiving text messages or accessing the Internet from your mobile phone.
  • Which accounts can I access in MobileMoney?
    You can access any account you have set up in Internet Banking. When you register for MobileMoney, you can choose which accounts you want to see. To choose your accounts, go to Internet Banking and access the Mobile Banking pages from the Profile link, then click on My Accounts.
  • How current is the account information?
    When you view your account balance, you see the current available balance. When you view transaction history, you see the most recently posted transactions. You may also see certain pending transactions.
  • Can I add more than one mobile phone?
    Yes. You can register several mobile phones for Mobile Money. To add a new phone, go to Internet Banking and access the Mobile Banking pages from the Profile link. On the My Devices page, select Add New Device.
  • What if my phone number changes?
    If your mobile phone number changes, go to Internet Banking and access the Mobile Banking Pages from the Profile link. On the My Devices page, find the old phone number and select the option Change my phone number.

    To change your Two-Factor Authentication phone number, access Mobile Banking, More, Manage Two-Factor Authentication, OR access Internet Banking and then choose Edit Security Challenge from the profile link.

    To update any other phone number, please contact your local branch office.
  • What if my phone is lost or stolen?
    If your mobile phone is lost or stolen, no one can access your account without knowing your password, and in some cases, your unique user name. To prevent unauthorized access to your account, you can deactivate your phone in Mobile Banking. Go to Internet Banking and access the Mobile Banking pages from the Profile link. On the My Devices page find the phone number or device and select the option Stop using this device for Mobile Banking.
  • Which phones can I use for MobileMoney?
    MobileMoney is supported on most major iOS and Android devices. For a complete list, please contact customer service.
  • I have a prepaid plan. Can I use MobileMoney?
    MobileMoney works with most prepaid plans, but we cannot guarantee that your service provider supports standard U.S. short codes. Please verify the ability to support short codes with your Mobile Prepaid Carrier. Message and Data rates may apply.
  • How do I stop using MobileMoney on my phone?
    To stop using MobileMoney on your phone, go to Internet Banking and access the Mobile Banking pages (under Profile). On the My Devices page, find the phone number and select the option Stop using this phone for Mobile Banking.
  • How do I get started with MobileMoney?
    You can register with MobileMoney through your online banking service. Be sure to turn on your mobile phone and make sure it's ready to receive text messages. When you register for Mobile Money, you can choose which services you want to use and which accounts you want to access
    During registration we will send you a text message with a unique activation code to verify your phone number. This code associates your mobile phone with your account. To complete registration, enter the activation code that we send you. This verification lets you know your mobile phone number has been successfully registered in our system. You may also call Customer Service at 609-263-4102 for assistance.
  • I received my activation code but never used it - now what?
    Your activation code expires 24 hours after we send it to you. However, you can always request a new activation code. Go to Internet Banking and access the Mobile Banking pages (under Profile). On the My Phones page, find the phone number and select the option Get new activation code. We'll send you a text message with a new activation code.
  • I haven't received the activation code on my mobile phone. What should I do?
    First, check the mobile phone number you entered during registration. If it is correct, try the following:
    • Verify that your mobile phone is able to receive text messages. Check with your service provider if you're not sure.
    • Contact your mobile service provider and make sure your phone can send and receive messages to and from a standard U.S. short code. (T-Mobile prepaid plans cannot)
    • Request a new activation code. Go to Internet Banking and access the Mobile Banking pages (under Preferences/Options). On the My Phones page, find the phone number and select the option Get new activation code. We'll send you a text message with a new activation code.
    • Contact Customer Service at 609-263-4102 for assistance.
  • Do I have to agree to the Terms and Conditions to use MobileMoney?
    Yes, you must read and accept our Terms and Conditions. If you have any questions about the points of our Terms and Conditions, call Customer Service at 609-263-4102 option 1.
  • Can I register multiple users to the same phone?
    Yes. Multiple users can use the same phone to access MobileMoney.
  • What do I need to download the MobileMoney application?
    To download the MobileMoney application you must:
    • Have a mobile phone that supports downloadable applications
    • Have a wireless data plan with your mobile service provider
    • Register for Mobile Banking and select the downloadable application service.
    • Message and Data rates may apply.
    • Mobile banking is optimized for iPhones and Android phones.
  • How do I download MobileMoney to my iPhone?
    Download the 1st Bank Sea Isle MobileMoney App as you would any other application from the App Store. After you download and install the application, you will need to enter your access ID and password to activate it. If you have not previously enrolled in Internet Banking, you will need to complete your enrollment either using the app or the First Time User link on our website at www.1stbankseaisle.com
  • How do I download MobileMoney to my Android phone?
    Download the 1st Bank Sea Isle MobileMoney App as you would any other application from the App Store. After you download and install the application, you will need to enter your access ID and password to activate it. If you have not previously enrolled in Internet Banking, you will need to complete your enrollment either using the app or the First Time User link on our website at www.1stbankseaisle.com
  • What do you mean by "Message and Data rates may apply"?
    Every mobile service provider has a different rate plan for text messaging and data services access. You may be charged per use or pay a flat rate for unlimited usage each month. You may also have different fees for text messaging and data services access. Please contact your mobile service provider directly if you aren't sure what fees you will be charged to use MobileMoney.

MobileMoney TXT

  • What do I need to use the text messaging service?
    To use MobileMoney's text messaging service, you must:
  • Have an Internet Banking account
    • Have a mobile phone that supports SMS text messaging and short codes
    • Register for Mobile Money and select the text messaging service.
    • Message and Data rates may apply.
    • Why are my MobileMoney text messages coming from 48179?
    • You will receive all Mobile Money text messages from 48179. To make it easier to recognize our text messages, add us to your contact list with the short code 48179.
  • What is a short code?
    A short code is a shortened version of a phone number. A short code is generally five or six numbers in length. Five-digit short codes range from 20000 to 99999, six digit short codes range from 222222 to 899999. You can send and receive text messages from a standard U.S. short codes as well as a traditional phone number.
  • Where do I send my text messages?
    Send all text messages to 48179.
  • What are keywords and how do I use them?
    Keywords are the text messages you send to request account information or ATM and branch locations.
    • Account Balance Requests
      Keywords: B, BAL, BALANCE, BALANCES
      Check the balances for all accounts you've registered in Mobile Money.
    • Transaction History Requests
      Keywords: STMT, TRAN, HIST (account nickname)
      Check the most recently posted transactions of the account you specify with the account nickname. For example: TRAN S1
      Additional keywords: NEXT, MORE
      If your transaction history response message ends with "Reply NEXT" text NEXT or MORE to view more transactions.
    • ATM and Branch Location Requests
      Keywords ATM, BRANCH, BOTH (address)
      Find ATMs, branch locations or both near an address that you specify. You can enter:
      ZIP Code
      City and ZIP Code
      City and State
      Street, City and State
    • Help Requests
      Keywords: HELP, HLP
      Provides information about the Mobile Banking Keywords
    • Stop Requests
      Send all Stop Requests to 25215.
      Keywords: STOP, END, CANCEL, UNSUBSCRIBE, STOP ALL
      Stop receiving Mobile Money alerts. Text
      STOP BNKG to cancel banking alerts
      STOP MKTG to cancel marketing alerts
      STOP ALL to stop all alerts
    • Are the keywords case-sensitive?
      No.
  • What should I do if I don't get a response to a request?
    Make sure you're sending the request to 48179. Check the keyword and any additional information required for the request such as the account nickname or address.
  • Can I send a keyword via e-mail?
    No, keywords and text messages are not supported using e-mail. The two-way feature of our text messages works only with mobile phones.
  • Why are results sent as multiple messages?
    Text messages are limited to 160 characters. Sometimes we can't send all of your account information in one message because it exceeds the character limit. In this case, we send your account information in multiple messages - no more than five at a time.
  • I have text messaging enabled on my mobile phone. Why can't I receive Mobile Money text messages?
    Your mobile service carrier may be blocking short codes or you may have blocked short codes in your phone options. You must have short codes enabled to use Mobile Money. Check your phone options and then contact your mobile service provider to ensure they aren't blocking short codes.
  • What do you mean by "Message and Data rates may apply"?
    Every mobile service provider has a different rate plan for text messaging and data services access. You may be charged per use or pay a flat rate for unlimited usage each month. You may also have different fees for text messaging and data services access. Please contact your mobile service provider directly if you aren't sure what fees you will be charged to use MobileMoney.

How to contact 1st Bank during an emergency:

  • Look for the Green "Online Chat" Indicator - if we have an Internet Connection, we will be able chat with you;
  • Check our website or Facebook page regularly for the latest information,
  • Call Bank-by-Phone at 1-866-378-1888 Option 1 then Option 3 for updated information.

How to manage your account information during an emergency:

  • To ensure uninterrupted access to your checking account, apply for an ATM Card which allows you to withdraw cash from participating ATM machines. For even greater access to your checking account, including locations where out-of-town checks may not be accepted, apply for our VISA® Debit Card, which gives you the ability to make purchases wherever Visa® Debit is accepted as well as to withdraw cash from any ATM location. You can also make deposits at our ATMs or other participating ATMs.
  • Make sure you know your PIN number for your ATM Card or your VISA® Debit Card. If you do not know your PIN number, you can change it by calling toll free 1-800-992-3808.
  • Use 1st Bank of Sea Isle City’s FREE Internet Banking to access your accounts via our website at www.1stbankseaisle.com. With Internet Banking you can check your account balances, transfer funds between accounts, make loan payments, research check status, and more – from anywhere! All you need is Internet access or your mobile phone. If you also download our MobileMoney app you can access all of your accounts and also make deposits (limits apply).
  • Sign up for FREE Online Bill Pay from 1st Bank of Sea Isle City! Just like Internet Banking, you can stay on top of your bills no matter where you are. No more worries about falling behind on your payments or worrying if a hampered mail service will deliver your payments on time. With FREE Online Bill Pay you simply go online and set up your bills to be paid—you’re in control!
  • You can also use our night drop to make deposits after hours! Just put your deposit in an envelope and place it in the slot at any of our branch offices.
  • Keep our 24-Hour Bank-by-Phone number handy: 1-866-378-1888. With one call from any touch-tone telephone you can get information on your accounts so you can monitor recent account activity, transfer funds between accounts, check balances and hear current bank information.
  • Make sure you have Direct Deposit set up. When mail service is disrupted, you’re displaced from your employer, or simply have no way to get to the bank; Direct Deposit ensures that your deposit is automatically and securely deposited into your account for you. You can have payroll deposits (check with your employer), Federal government benefits, pension, annuity, and more automatically deposited into your account

Have Questions?

Contact us or visit one of our branch locations.

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